May 29, 2025

Navigating Short-Term Rental Success with Safety & Strategy - EP 3

Show Notes

In this episode of Sip, Sell, Repeat , host Dr. Cynthia Tant talks with two experienced short-term rental managers about the importance of safety, client education, and niche marketing in vacation rental management. They share insights on maintaining guest safety, managing owner relationships, leveraging dynamic pricing, and focusing on quality over quantity to build trust and long-term success in the short-term rental industry.

🎧 Hosted by: Dr. Cynthia Tant

👤 Guests:

🏡 Jennifer Polcyn and Glenyss De Vylder

*Jennifer Polcyn

Founder of New Journey Management – Michigan, USA

Jennifer Polcyn is the founder of New Journey Management, a property management company specializing in short-term rentals. Based in Michigan, Jennifer supports property owners with hands-on guidance, helping them navigate the day-to-day challenges of the B&B business. Her passion for creating welcoming spaces and her practical approach to guest service have helped her clients grow and succeed in a competitive market.

*Glenyss De Vylder

Owner of By the Beach Getaways – Queensland, Australia

With over 22 years of hosting experience, Glenyss De Vylder is the owner of By the Beach Getaways, a boutique short-term rental business in Queensland, Australia. Known for her warm hospitality and attention to detail, Glenyss has built a reputation for offering peaceful and beautifully curated beachside escapes. Her long-term perspective provides valuable insight into how the short-term rental industry has evolved both locally and globally.

💡 Key Topics Covered:

✔️ Safety and risk management in short-term rentals

✔️ Owner education and relationship building

✔️ Using technology for dynamic pricing

✔️ Niche market strategies

✔️ Scaling while maintaining quality

📇 Connect with the Guests:

* Jennifer Polcyn

🌐 Website → https://newjourneymanagement.com/

📷 Instagram → https://www.instagram.com/northern__heart/

🔗 LinkedIn → https://www.linkedin.com/in/jennifer-polcyn-178aa772/

* Glenyss De Vylder